4 years in a row for Heart and Vascular Services!! Also two consecutive years in a row for Maternity Services.
Today is an exciting day in the life of Forrest General Hospital.
We have been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program. This distinction acknowledges a strong commitment by the hospital to provide “An Outstanding Cardiovascular Experience” and “An Outstanding Maternity Experience.”
This is the fourth consecutive year the hospital has been recognized for its cardiovascular services, and the second consecutive year it has been recognized for its maternity department services.
According to J.D. Power and Associates, “Earning this distinction for both cardiovascular and maternity services in consecutive years speaks volumes about the commitment Forrest General provides to its patients. They have the ability to provide outstanding service from the moment patients arrive at the hospital to the time they are discharged.”
The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.
“Receiving this recognition from J.D. Power and Associates for the fourth consecutive year for our Heart and Vascular Services and the second consecutive year for Maternity Services is a great accomplishment for our staff and physicians, and for all of our employees who have a hand in caring for cardiovascular patients and new moms and their babies,” said Evan Dillard, president and CEO of Forrest Health.
The telephone-based research conducted among Forrest General patients focuses on the five key drivers of patient satisfaction with their overall experience. The drivers, identified in the national study, are speed and efficiency;dignity and respect; comfort; information and communication; and emotional support.
“Forrest General is committed to providing a positive patient experience from the time a patient comes to our facility to the time they go home. The fact that this recognition comes from patient feedback about our services is a demonstration to that commitment, and I congratulate our staff on these accomplishments.”